Privacy Policy — l897

Introduction

Welcome to l897. We are committed to protecting the privacy and personal information of every player who registers and participates on our platform. This Privacy Policy describes the types of information we collect, the purposes for which we use that information, the circumstances under which we may share it, and the rights available to you as a user operating from Bangladesh.

By accessing l897 and using any of our services — including sports betting on cricket, BPL matches, and slots — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we ask that you discontinue use of the platform. This policy is governed by our commitment to responsible operations and the protection of all personal data entrusted to us.

Information We Collect

When you register an account with l897 or use any of our services, we collect a range of personal and technical data necessary to provide you with a safe, compliant, and enjoyable experience. The categories of information we collect include:

• Identity information: full name, date of birth, and national identification details submitted during account registration or KYC verification.
• Contact information: email address, mobile phone number, and city or district of residence (e.g., Dhaka, Chittagong, Sylhet).
• Financial information: deposit and withdrawal transaction records, payment method identifiers (e.g., bKash wallet number, Nagad account, Rocket number), and account balance history.
• Gaming activity: bet history, game session durations, wager amounts, game preferences, and bonus usage records.
• Technical data: IP address, device type, browser type, operating system, session timestamps, and geolocation data (country/region level).

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond what is required for identity verification. We collect only what is necessary for lawful, proportionate purposes.

How We Use Your Information

The personal information collected by l897 is used strictly for the following purposes. We do not use your data for any purpose not described in this Privacy Policy without first notifying you and, where required, obtaining your consent:

• Account management: to create, maintain, and verify your l897 player account, including age verification to confirm you are 21 years or older.
• Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels in BDT.
• Customer support: to respond to queries, resolve disputes, process complaints, and provide you with assistance at any time.
• Responsible gaming compliance: to monitor gaming patterns, enforce deposit limits, and flag accounts that may exhibit problem gambling behaviours, in line with our Responsible Gaming commitments.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, or any other activity that violates our Terms & Conditions.
• Platform improvement: to analyse aggregate usage statistics, improve game performance, optimise our website for Bangladesh Standard Time (BST, UTC+6) peak usage hours, and develop new features.

Cookies and Tracking Technologies

l897 uses cookies and similar tracking technologies to enhance your browsing experience, remember your language preference, keep you logged in between sessions, and gather analytics on site performance. A cookie is a small text file stored on your device by your browser when you visit a website.

We use the following categories of cookies:

• Essential cookies: required for core platform functionality such as login session management, security token validation, and your account preferences. These cannot be disabled.
• Analytical cookies: help us understand how players navigate the site, which games are most popular, and how long sessions last. Data is aggregated and anonymised.
• Preference cookies: store your selected language (English or Bengali), display settings, and last-visited game category so your experience remains consistent across visits.

Data Sharing and Disclosure

l897 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your information only in the following limited and controlled circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform — including payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and identity verification partners — are given access only to the data they need to perform their contracted function. They are bound by strict confidentiality obligations.
• Legal obligations: where we are required by applicable law, court order, or regulatory authority to disclose your information, we will do so only to the extent required and will notify you where legally permissible.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction. You will be notified of any such change via the email address registered on your account.

In all cases, we require any party receiving your personal data to maintain the same standard of data protection that l897 itself applies. We do not permit our partners to use your data for any purpose other than the specific service they provide to us.

Data Security

l897 employs industry-standard security measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. Our platform uses SSL (Secure Sockets Layer) encryption across all data transmission channels, including during registration, login, deposit, and withdrawal flows. Your password is stored as a cryptographic hash — it is never held in plain text on our servers.

Access to your personal data within our organisation is restricted on a strict need-to-know basis. Employees who handle personal data are trained in data protection principles and are contractually bound to maintain confidentiality. We conduct periodic security reviews to identify and remediate vulnerabilities in our systems.

Data Retention

We retain your personal information for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. Financial transaction records and KYC documentation are retained for a minimum of five years following account closure or the last transaction, in accordance with anti-money laundering compliance requirements. Gaming activity logs are typically retained for three years. Upon receiving a valid written request to delete your account, we will erase data that is not subject to a legal retention obligation within 30 days of verifying your identity.

Your Privacy Rights

As a registered user on l897, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the email address below:

• Right to access: you may request a copy of the personal data we hold about you in a readable format.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may request that we correct or update it promptly.
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to object to processing: you may object to the use of your data for direct marketing or profiling purposes at any time, and we will honour such requests without affecting your access to core platform services.

We aim to respond to all valid privacy rights requests within 14 business days of receiving your request and verifying your identity. There is no fee for submitting a data rights request unless the request is manifestly unfounded or excessive.

Third-Party Payment Services

l897 integrates with third-party payment providers including bKash, Nagad, Rocket, Upay, and select Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) to facilitate deposits and withdrawals in BDT. When you initiate a payment transaction, you will interact directly with these providers' own interfaces. Your payment credentials — such as your bKash PIN or Nagad mobile number — are entered directly into the payment provider's secure environment and are never transmitted to or stored on l897's servers.

Each payment provider operates under its own privacy policy and terms of service. We encourage you to review their privacy documentation before completing a transaction. l897 is not responsible for the data handling practices of third-party payment providers once data leaves our platform boundary.

Children's Privacy (21+ Policy)

l897 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, use, or store personal information from any person under the age of 21. If we become aware that a minor has registered an account or provided personal information without verified parental consent, we will immediately suspend that account, delete all associated data, and reverse any financial transactions where possible. If you believe a minor has registered on our platform, please contact us at [email protected].

Changes to This Privacy Policy

l897 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, applicable legal requirements, or new platform features. When material changes are made, we will display a prominent notice on the platform and, where possible, notify registered users via their registered email address at least 14 days before the changes take effect. Continued use of l897's services following the effective date of any changes constitutes your acceptance of the revised Privacy Policy. The date of the most recent update is displayed at the top of this page.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way l897 handles your personal data, our dedicated support team is available around the clock to assist you. We aim to address all privacy-related enquiries within 2 business days.

You can reach us at: [email protected]